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SOME OF THE Frequently Asked Questions

Q.: What does the Trackpad++ Control Module user interface look like?
A.:Here is a screen shot. (Note: in the most recent version, both the appearance and the features may be different).

Q.: Why alternate trackpad driver for Windows 7 / 8 / 10?
A.: Apple trackpads are the perfect, probably world's best, touchpad devices. And the MacOS native driver is good: it unleashes almost all of the amazing trackpad capabilities. But the stock Windows driver provided by Apple for Boot Camp is, unfortunately, very far from being perfect. No support of 3+ finger gestures. No accelerated scrolling (yet the scrolling is too sensitive!). Dragging is just usable. And there is no vital option to ignore accidental input when typing. This is just an incomplete list of the issues every Boot Camp user is experiencing. So, the need of the better trackpad driver is obvious. In fact, if you are asking this question, then probably you have never tried to use Windows on an Apple Macbook Retina / Pro / Air :)

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Q.: Do I need to install the Boot Camp drivers first? What are the supported Boot Camp and Windows versions?
A.: Yes, the Boot Camp drivers shall be installed (but normally it's already done automatically by Apple installer, right after you install the Windows). The supported Boot Camp versions are 3.0 - 3.3, 4.0, 4.1, 5.0, 5.1, 6.0 and 6.1

Q.: Which devices except of the Macbook, Macbook Pro and Macbook Air are supported?
A.: NONE. The only supported devices are: Force Touch Macbook Pro 16' Late 2019, Macbook Pro 13' / 15' Mid 2020, Mid 2019, Mid 2018, Mid 2017 and Late 2016, Macbook 12' Early 2015, Early 2016, Mid 2017, Macbook 13' / 15' Early 2015 and Mid 2015; classic Multi Touch models: Macbook Pro (Mid 2009, Mid 2010, Early 2011, Late 2011, Mid 2012 / Retina, Late 2012 / Retina, Early 2013 / Retina, Late 2013 / Retina, Mid 2014 / Retina) and Macbook Air (Late 2010, Mid 2011, Mid 2012, Mid 2013, Early 2014, Early 2015, Mid 2017, Late 2018, Mid 2019, Early 2020).
If you search for a Bluetooth Magic Trackpad / Magic Trackpad 2 driver installer and control panel for Boot Camp or PC, please see the following solution: an ExtraMagic.

Q.: Is it safe to install the Trackpad++? And, just in case, how do I remove the driver?
A.: Yes, it's completely safe to install, especially now when the driver is Microsoft-cross-signed, so its origin and integrity and fully assured. Just follow the simple installation instructions. Also (optional, but recommended step) you can install the Power Plan Assistant software first. In fact, the Trackpad++ does not interfere with any of the Boot Camp drivers installed. Instead, it seamlessly integrates into your existing Boot Camp installation. The setup procedure is transparent and fully automatic. If you would like to remove the Trackpad++ from your system, you can simply uninstall the Control Module (as you do with any Windows application - via Windows Control Panel) and, optionally, roll back to a 'HID-Compliant Mouse' driver via Windows 7 / 8 Device Manager. When the Trackpad++ Control Module is not installed anymore, the system will use the settings of the Boot Camp control panel, as if the Trackpad++ had never been installed.

Q.: Even with Trackpad++, the scrolling in my web browser isn't as smooth as in MacOS (Safari). Any suggestions?
A.: First of all, even in MacOS, other browsers do not provide the same ultra-smooth experience as Safari. So, the question is not just about the trackpad driver settings, but about how each specific browser handles the scrolling events it receives from the driver. For Windows, the answer would be - consider using the Opera or Firefox web browser. These browsers work best with Trackpad++, providing almost as smooth and as intuitive scrolling experience as Safari in MacOS. As to the rest of the browsers, the experience may not be 100% perfect. In any case, the Trackpad++ significantly improves scrolling behavior vs. the Boot Camp driver, so you should get noticeable improvement regardless of the web browser you are using.

Q.: I have got a question which is not listed there! How can I get an answer?
A.: Please feel free to contact us.

Wacom tablets are a gift to the creative world: they are in-demand graphics tablets or pen tablets, generally used in the graphic design industry or by digital artists to draw by hand or capture images or graphics in digital form. The information is displayed on the monitor of a connected Mac or personal computer.

These tablets are made up of so many different models and essentially designed to allow someone to digitally doodle straight into the computer, among many tasks. They allow hand-drawn work to be digitized, with a few advantages over click-and-point navigation. The pen, for one, has a pressure-sensitive system to determine things like a line’s thickness or to efficiently capture handwritten notations.

Some Wacom tablet users, however, have encountered issues since updating to macOS High Sierra. Released back in September 2017, macOS 10.13 High Sierra caused problems with Wacom users who upgraded to it and eventually noticed that their tablets wouldn’t work.

In February this year, Wacom rolled out a software update that covered most of its newer-generation tablets, asserting that it has fixed issues and added improvements. The driver release, for instance, supports the Wacom Intuos pen tablet, accommodating new functions and making the device registration process easier. Learn more about this update here.

A couple of issues involving Wacom tablets and Sierra still exist, with complaints such as difficulty clicking on the device. In online forums, a couple of users using Wacom Bamboo CTH-470 find that the touch capability isn’t working across High Sierra as well as Mojave.

Some users have tried uninstalling potentially problematic drivers, reinstalling the Wacom drivers, and trying their luck with past versions, yet nothing much worked.

These issues could mean a thousand different things, but there’s no harm in ensuring that you’re installing the correct Wacom driver in your system. Follow these steps:

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1. Make sure that your tablet is disconnected from the computer.
2. From the desktop, go to Go > Applications. There, look for the Wacom folder listed and open Wacom Tablet Utility. Click on the Remove
3. Restart your computer.
4. Download and install the latest driver here.
5. Restart your computer again.
6. Once the system is fully loaded once again, connect the tablet to your computer and see if everything’s working fine by now.

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For the CTH-470 touch capability glitch, several users found success in reinstalling the last driver for the tablet and following these steps:

1. Go to Systems Preferences > Security & Privacy > Privacy > Accessibility.
2. Add Consumer Pen Driver, Pen Tablet Driver, Wacom Utility (choose from Apps folder > Wacom).
3. Afterwards, proceed to Applications > Wacom Tablet > Welcome Desktop Center > Backup Settings. Choose Reset Settings.
4. See if things are working well on your end now.

When faced with the double clicking issue, try these steps:

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1. Go to Systems Preferences > Accessibility > Mouse/Trackpad.
2. Set Double Click Speed slider to Fast.
3. Check if changing this accessibility setting works.

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These issues highlight the importance of regularly updating drivers and keeping your computer clean and optimized for top performance. Use tools like Tweakbit Mac Repair to scan your machine for all types of junk and clear valuable space by eliminating unnecessary apps and other space hogs.

We hope your Wacom-High Sierra issues get resolved with these simple techniques, and that those creative juices flow uninterrupted once again with your working tablet. Good luck and let us know which fixes actually made a difference for you!

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